Purchase a $7.90 plan from maxx.sg. The $7.90/cycle promotional pricing applies for the first 12 cycles: $9.90 for the 1st cycle, $5.90 for the 2nd, $7.90 from the 3rd–12th. Pricing will be reverted to $9.90 from the 13th cycle onwards. Each cycle lasts 30 days.
You will need to be at least 15 years old to sign up for Maxx. The acceptable ID documents are as follow:
Please bring along your original document ID.
You can subscribe for up to 6 Maxx mobile lines.
You will receive an SMS after your SIM card has been shipped.
There is no need to authorize anyone to receive your SIM card. Your SIM card will be delivered to your letterbox.
Simply purchase a Maxx Plan first. After you have activated your line, go to Maxx App > Select “Account” > “Port-in to Maxx” and provide the following information:
• Mobile Number to be Ported in
• Service Provider
Please ensure that the Subscriber ID for Maxx Plan and the ported in number are the same. We do not support M1 Prepaid port in to Maxx Plan. The entire port-in process will take up to 3 working days and you will receive SMS notification on the status.
You can sign up for eSIM on maxx.sg or head to any selected M1 Authorised Maxx Retailers. Refer to Store Locations.
We will be offering eSIM for existing customers soon. Stay-tuned!
Upon successful registration, you will receive your eSIM QR code and mobile number via email.
Before setting up, please ensure that your device supports eSIM and you have data connectivity (e.g. Wi-Fi).
a. Go to Settings
b. Select Add Cellular Plan / Add Mobile Plan / Add Data Plan
c. Scan the QR code provided to you when prompted
d. For more info, please refer to your respective device's guideline
For iOS devices, please refer to the setup instructions here.
For Samsung devices, please refer to the setup instructions here.
Yes, you may even choose to install all the eSIM profiles on the same mobile device.
There are no charges for Maxx eSIM.
You will be able to retain your eSIM number, however you will need to remove your eSIM profile from the current device and re-download into the new intended device. You can contact us at 1693 for eSIM re-download.
You can contact us at 1693 for eSIM re-download.
You can contact us at 1693 for eSIM replacement.
We currently do not support the switch from eSIM to physical SIM.
For iOS device:
1. Go to Settings > General > About.
2. Scroll down to view the Carrier Lock section.
3. If your device is unlocked, it will show "No SIM restrictions"
4. Scroll down to Available SIM (iOS 15 or later) or Digital SIM (earlier iOS versions)
5. If your phone supports eSIMs, it will show a 15-digit IMEI number.
For Android device:
1. Go to Settings > Connections.
2. Tap SIM Card Manager.
3. If "Add Mobile Plan or eSim" is available, your android device supports eSIM.
You can check your usages, balances, view bill and manage your account via Maxx app.
You can view and purchase the available add-ons via Maxx app > Buy tab. Alternatively, you can also purchase Maxx Retailers Offers at any of the selected M1 Authorised Retailers.
All Maxx Plan / Add-On expiry cannot be extended.
You can purchase new Plans / Add-ons via Maxx app > Buy tab. Alternatively, you can also purchase Maxx Retailers Offers at any of the selected M1 Authorised Retailers.
Add-ons is based on a 24-hour clock cycle with the day of activation being day 1 at 0000 hours and expires on 2359 hours on the expiry date. For example, you have purchased a 30 days add-on on 1 August, 1500 hours. The validity will start from 1 August, 0000 hours and will expire on 30 August, 2359 hours. The expiry date in the Maxx App refers to that add-on will expire on that date at 2359 hours.
Simply log in to Maxx App, click on “View Plan” of your existing bundle and select “Change Plan”.
“Change Plan” is only available for customers on recurring payment.
Available plans are shown after you have selected “Change Plan”.
Customers on online exclusive plans are not able to change to retailer offers and vice versa.
Simply access Maxx app > Account tab > Manage Preference
You may make payment via Maxx App or at any Maxx Retailer. Your plan will be reactivated after successful payment.
To make international call, dial:
<+> <Country Code><Area Code><Call Party's Number>
No, you will not be able to send outgoing SMS while roaming.
You will be able to use roaming data and receive incoming SMS if you are connected to our Preferred Networks.
Refer your friends to sign up with Maxx via maxx.sg and treat yourself to a Grab voucher code when they successfully activate their Maxx SIM card.
The Maxx Rewards / Refer a Friend program is applicable for every sign up via the maxx.sg.
The rewards program is not eligible for sign-ups processed at Maxx authorized retailers.
Simply share your unique referral code found in your Maxx welcome e-mail with friends and have them enter the code in the referral code field on the buy page.
They may proceed to complete their sign up and activate their SIM card once delivery has been fulfilled.
Upon successful activation of your friend’s SIM card, you will receive your Grab voucher code in your inbox within 7 working days.
Please check your spam/junk mail folders if you have not received it.
The Grab voucher code will only be credited into your account once your friend has successfully activated their SIM card.
Upon successful activation of your friend’s SIM card, you will receive your Grab voucher code in your inbox within 7 working days.
Please check your spam/junk mail folders if you have not received it.
Please refer to Grab’s FAQ here. Please note the validity period and terms of use of the voucher codes are subjected to the prevailing T&Cs of Grab.
1) Visit M1 Shop Jurong Point and request for a new free blank SIM card. We will request for some verification.
2) Call 1693 [daily, 9am-9pm] to resume your service. Please be prepared to provide the 18-digit number found on the back of the SIM card.
Yes, you may reach us at 1693 from 9am – 9pm daily.
Yes, we will be offering 5G on Maxx soon. Stay-tuned!
If you have enabled iMessage / Google verification, a verification SMS will automatically be sent to Apple / Google when you insert a new SIM into your phone and this SMS is deducted from your Local SMS balance.